Refund Policy

This policy applies to paid advisory engagements with Devroutepoint for cross-platform application analytics services (audits, schema design, parity reporting, and retainers). It does not cover software subscriptions, physical goods, or marketplace checkout—none of which we sell on this site.

Eligibility

Refunds are available only for fees paid directly to Devroutepoint under a signed statement of work or invoice. Informational prices on the website are not charges. Deposits and milestone payments are treated as described below.

Timeframe to request

Refund requests must be emailed to hello@devroutepoint.digital within 14 days of the payment date for unused prepaid work, or within 7 days of a deliverable handoff if you believe the agreed scope was not met. Requests after those windows are reviewed only for clear billing errors.

Full refunds

A full refund of the unused prepaid amount applies if we cancel an engagement before kickoff, or if you cancel in writing at least 5 business days before the scheduled kickoff and no preparatory work has begun. Kickoff means the first workshop, document review, or access session named in the statement of work.

Partial refunds

If work has started, we refund the unused portion after deducting completed milestones (for example, discovery completed, draft schema delivered, or a parity cycle already run). Time already spent preparing materials or reviewing your tracking documentation is non-refundable once started.

Non-refundable items

Completed deliverables, finished reporting cycles, and hours already delivered under office-hours retainers are non-refundable. Third-party costs we incur at your written request (such as specialized tooling licenses purchased for your engagement) are non-refundable once purchased.

Refund process

Email hello@devroutepoint.digital with your invoice number, payment date, and reason. We confirm receipt within 3 business days and outline the eligible amount. Approved refunds are issued to the original payment method when possible.

Processing time and method

Approved refunds are processed within 10–15 business days after confirmation. Bank transfer refunds may take longer depending on your institution. We do not issue cash refunds.

Cancellation and rescheduling

You may reschedule workshops with at least 3 business days’ notice at no fee, subject to availability. Cancellations inside 3 business days may forfeit the deposit for that session. We may reschedule for illness or force majeure and will offer a new date promptly.

Deposits and no-shows

Deposits secure scheduling. A no-show for a confirmed workshop without notice forfeits the deposit for that session. Retainer hours unused at month-end do not roll over unless the statement of work says otherwise.

Work already started and purchased materials

Once we have begun reviewing your analytics extracts, schemas, or release notes, that preparation counts as started work. Materials purchased specifically for your engagement with your approval are charged through and are not refundable.

Exceptions

If a deliverable materially fails to match the written scope and we cannot cure within a reasonable period, we will refund the fee for that unmet milestone. Disputes are handled in good faith before any formal claim.

Contact for refund requests

Devroutepoint, 8 Rachada-Thaphra, Bookalo, Thon Buri, Bangkok, 10600, Thailand. Phone: 02876163542. Email: hello@devroutepoint.digital.