Refund and cancellation policy
Rules for deposits, cancellations, rescheduling, and refunds on Devroutepoint advisory engagements.
Scope
This policy applies to paid engagements such as Push Engagement Audits, Notification Copy Clinics, Opt-in Pathway Reviews, and Monthly Engagement Checks. It does not cover third-party software licences or products we do not sell.
Deposits
A deposit may be required to reserve a start date. Deposits are credited toward the final fee. Unless stated otherwise in your confirmation email, deposits are 30% of the quoted fee.
Full refund eligibility
You may request a full refund of amounts paid if we cancel the engagement for reasons within our control and cannot offer a suitable alternative date within 30 days. You may also receive a full refund if you cancel in writing at least 10 business days before the agreed start date and we have not yet begun substantive review of your materials.
Partial refunds
If you cancel between 5 and 9 business days before the start date, we may retain up to 50% of the deposit to cover preparation already performed. If work has started — for example intake completed and data review underway — fees for completed stages are non-refundable; unused stages may be refunded on a pro-rata basis at our discretion.
Non-refundable items
- Completed findings packs, clinics, or pathway reports already delivered
- Monthly retainer fees for months already completed
- On-site meeting costs already incurred with your prior approval
Rescheduling
You may reschedule once without charge if you give at least 5 business days’ notice. Later reschedules may incur a rebooking fee of 10% of the engagement fee. Monthly check calls can usually move within the same calendar month.
No-shows
If you miss a scheduled intake or readout without 24 hours’ notice, that session is treated as delivered for scheduling purposes. We will offer one replacement slot within 14 days; further replacements may be billed hourly.
Work already started
Once we have begun analysing your exports or facilitating a clinic, that portion of the fee is earned. We will itemise remaining work if you choose to stop mid-engagement.
Refund process and timing
Email hello@devroutepoint.digital with your invoice number and reason. Approved refunds are processed within 14 business days to the original payment method when possible. Bank transfers may take longer depending on your institution.
Exceptions
If a signed statement of work sets different cancellation terms, that document prevails for the named engagement.
Contact for refund requests
Devroutepoint Co., Ltd., Khwang Khet, Sathon, Bangkok 10120, Thailand. Phone 022861258.